Pag. 184
The Communication Book - Mikael Krogerus and Roman Tschäppeler
What we remember from a conversation or an experience is mainly the peak and the end.
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Pag. 92
The Communication Book - Mikael Krogerus and Roman Tschäppeler
Our words are 7 percent, our tone of voice 38 percent, and our body language 55 percent responsible for how our communication is perceived.
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Pag. 66
The Communication Book - Mikael Krogerus and Roman Tschäppeler
Many times, what people say is not what they think
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